FAQ Frequently Asked Questions
My internet is not working, how do I reset it?
Locate your service provider's modem and unplug it for 10 or so seconds. Return power to the modem and wait for the modem to power on completely. Once the modem has power, check for internet connectivity.
My TV comes on and I have video but no sound?
Check to make sure your surround sound receiver has power and is turned on.
My TV comes on but I have not signal from my cable box or media device?
Check to make sure your media device has power. If it appears to have power, try to unplug it for 10 seconds and plug it back in. Once power has been restored check availability again. You may also check to make sure the TV and or receiver are both on the correct input for the device you ware wanting to watch.
How do I schedule a service call for my home or business?
Email Pro-Tech at operations@pttsav.com or call us at (972) 446-8818.
How do I cancel an alarm?
Contact the Monitoring Station at (214) 461-8444 or (855) 776-8838 and provide the account password* (*not keypad code).
How do I test my alarm system?
Contact the Monitoring Station at (214) 461-8444 or (855) 776-8838 and provide the account password* (*not keypad code). Request to have your system placed on "Test". Arm your system and wait for the exit delay to expire. Once the delay has expired, open door/window until siren sounds. Let siren sound for at least one minute to allow time for the signals to be communicated to the Monitoring Station. Disarm your alarm system and call the Monitoring Station to confirm the signal was received. Once signal is confirmed, ask to have the system taken off of "Test”. Arm and disarm your system to reset the alarm system memory.
How do I replace my control panel battery?
The security control panel is usually located in a metal box in a closet. When replacing the battery make sure you are replacing it with a new 12V 4AH or 7AH (depending on your current battery size) battery.
How do I update my call list on my alarm account?
Email Pro-TechT at office@pttsav.com. Please provide the account password so your identity can be verified. Changes will then be made to your account information.
What can I do when going on vacation?
Email Pro-TechT at office@pttsav.com to make temporary call list changes due to a vacation. Please provide the account password so your identity can be verified. Changes will then be made to your account information.
Do I need an alarm permit?
Yes, most all cities require an alarm permit for monitored security systems. Failure to obtain an alarm permit may possibly result in a fine from the city for a false alarm. Please note that some cities like Dallas, Carrollton etc. WILL NOT dispatch the Police for a burglar alarm UNTIL an alarm permit number is on file with the monitoring station. To update an account alarm permit number, please email office@pttsav.com.
How do I reset my alarm system?
Many aspects of an alarm system can be reset by pressing *7
How do I silence an alarm?
Most of the time you can silence an alarm by keying in your user code at the keypad.
How do I bypass an open zone on my GE, DSC or 2GIG Alarm System?
GE Alarm Systems
Press the [BYPASS] key.
Enter user code if required (optional). The bypass light flashes.
Enter the digits indicating the zone you wish to bypass. (Example: Press the [1] key for zone 1, press [1] - [2] for zone 12.)
Press the [BYPASS] key again.
The corresponding zone light will illuminate indicating the zone has been bypassed. Repeat steps 3 and 4 for any other zone(s) that need to be bypassed. Step 6 Press the [BYPASS] key again -or- press the [#] key to exit the Bypass Mode. The bypass light will stop flashing upon exiting the Bypass Mode.
DSC Alarm System
The System Must be disarmed prior to proceeding
Press the * Key
Press the 1 Key
Use the > key to scroll to the zone you wish to bypass
Press the * Key on the appropriate zone
A “B” should appear next to the zone when the system is bypassed
Press the # key repeatedly to exited to the home screen (Ready light should appear)
System can now be armed with zones bypassed
If armed, the bypass will be removed at next disarming
2GIG
From Arming Screen, Press STAY or AWAY command.
Press BYPASS ALL when prompted.
Enter User Code.
How do I change/add/delete a code on my GE, DSC or 2GIG Alarm System?
GE Alarm Systems
To add an access code:
1. Press *5 ---------- You will be prompted “Please Enter Your Code".
2. Type in your master code ---------- You will then be prompted to enter a user number.
3. Type in your 2-digit or 3-digit user number (for user 1, type 01 or 001. For user 10, type 10 or 010) ---------- You will be shown your current code and prompted to enter a new code.
4. Type in the new user code ---------- You will then be returned to the Enter User Number prompt.
Repeat steps 3 and 4 if another user code needs to be added or removed. Press # two times to exit.
To remove an access code:
1. Press *5 ---------- You will be prompted “Please Enter Your Code".
2. Type in your master code ---------- You will then be prompted to enter a user number.
3. Type in your 2-digit or 3-digit user number (for user 1, type 01 or 001. For user 10, type 10 or 010) ---------- You will be shown your current code and prompted to enter a new code.
4. Type in the new user code ---------- You will then be returned to the Enter User Number prompt.
Repeat steps 3 and 4 if another user code needs to be added or removed. Press # two times to exit.
After adding or deleting codes, ALWAYS test the new code by Arming and Disarming the system using the new code. Simply type in the new code to arm and type in the new code to disarm. Do not use the Stay or Exit buttons.
DSC Alarm Systems
Add an access code:
Press *5
Type in your master code ______ The “Armed” Light will illuminate on the keypad
Type in the 2-digit user number ______ i.e. for user number 2 type 02
(If you have a Full Message LCD Keypad, use the < or > keys to scroll to the user you wish to program and press *)
Type in the new user code ______ System is now ready for another 2-digit user number
If finished adding users press # to save and exit.
Remove an access code:
Press *5
Type in your master code ______ The “Armed” Light will illuminate on the keypad
Type in the 2-digit user number ______ i.e. for user number 2 type 02
(If you have a Full Message LCD Keypad, use the < or > keys to scroll to the user you wish to program and press *)
Type in the new user code ______ System is now ready for another 2-digit user number
With user selected press * to delete the code.
Press # to exit and save data
2GIG Alarm Systems
Add an access code:
On the Home Screen, press SECURITY.
On the Security Screen, press MENU.
On the Menu Screen, press TOOLBOX.
Enter the Master User Code.
On the Toolbox Screen, press USER MANAGEMENT.
Press one of the ADD USER buttons.
Enter a four-digit code for the new User Code and press OK.
3. Enter the Code again to confirm the code and press OK.
A confirmation screen will display, press OK.
Remove an access code:
On the Home Screen, press SECURITY.
On the Security Screen, press MENU.
On the Menu Screen, press TOOLBOX.
Enter the Master User Code.
Press the user code you would like to delete and press OK